Shipping

Jan.Co currently only ships to addresses within Australia. Orders over $70 will receive free shipping and orders below $70 will be charged a $9 for regular postage and $12 for express postage. By using Australia Post we can track all purchases.

Due to outbreak of COVID-19, it might be delayed for the shipment please allow few business days for your parcel to be dispatched. 

Refund & Payments policy

Due to hygiene regulations Jan.Co does not process refunds on our earring products unless they are deemed faulty or defective; therefore, please choose carefully.

In the case of a faulty or defective product let us know within 2 days of receiving the product by emailing us at info@janco.store with the reason for your return and we will issue you with a return ID number. Return your item(s) (with the gift box) using a postage method that ensures arrival within 10 days with a tracking number (please also include the postage receipt as this will help speed up the returns process). Once we receive the item, we will evaluate the fault and If the item is assessed as having a manufacturers fault you will be reimbursed for the item and postage within 7 days.

We accept below payment methods:

  • Visa (credit and debit cards)

  • MasterCard (credit and debit cards)

  • American Express

  • Apple Pay

  • Paypal

  • Afterpay

Upon payment being cleared your order will be processed within 24 hours. All credit card holders are subject to validation checks and authorization by the card issuer. No credit card details are retained by Jan.Co.

Privacy

Our customers’ right to privacy is of paramount importance to us; therefore, we do not sell or share your private information to any other party. Any information collected via our website is used solely for the purpose of processing and distributing your order. Further to this, if you consent to joining our mailing list the information gathered is used for the sole purpose to update you on any Jan.Co news and promotional sales.

Copyright

Content published on this website (images, texts, graphics, logos) is the property of Jan.co and/or its content creators and protected by Australian copyright laws (Provisions of the Copyright Act 1968 Australia) . The entire compilation of the content found on this website is the exclusive property of Jan.Co, with copyright authorship for this compilation by Jan.Co.

Stock avaliability

At Jan.Co we do our best to ensure all items displayed for purchase are in stock; however, as stock quantities may not update in real time, items may be sold out at the time of purchase. If you purchase an item that is sold-out, you will be notified via email as soon as possible and offered a suitable replacement or a full refund.